Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

Free UK delivery using 1st class royal mail or a courier.

International prices vary and are available at checkout.

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Which payment methods are accepted in the Online Shop?

We accept payments via paypal. You can still pay using your usual payment method with the added protection of paypal. You don’t even need an account!

How long will delivery take?

Most of our items are made to order so delivery times can vary but we always aim to have all item out for delivery within a 7-21 day period, allow upto 4 weeks at Christmas. For more info on turn around times please email us or message us on facebook.

How secure is shopping in the Online Shop? Is my data protected?

Ordering via our online shop couldn’t be safer.

All of your bank details are handled via PayPal and never seen by anyone else.

What exactly happens after ordering?

Once your order is placed we aim to get all products made and dispatched as soon as possible. If your product can be personalised we will be in touch.

Do I receive an invoice for my order?

All orders placed receive a confirmation email with an itemised invoice.

Send us an email